This paper synthesises literature and key points from stakeholder interviews about the drivers of violent and aggressive behaviour (VAB) perpetrated by customers in retail stores. Its purpose is to inform exploratory and design work to be delivered by the wider “Keep it Safe, Keep it Civil” project in New Zealand.
This paper synthesises literature and key points from stakeholder interviews about the drivers of violent and aggressive behaviour (VAB) perpetrated by customers in retail stores. Its purpose is to inform exploratory and design work to be delivered by the wider “Keep it Safe, Keep it Civil” project in New Zealand.